How is my order delivered?
At checkout we offer standard or registered shipping, which are provided by An Post, our friendly Irish postal service.
We do offer the option of standard shipping as we know how irritating it can be when the postal charge is almost as much as the product itself! However, while standard post is typically reliable and cheaper, we cannot be held responsible for the safe arrival of your package. Therefore we do strongly suggest that you opt for registered post.
Oh and if you live in or around Co. Galway, just give us a shout before ordering, as we may be passing your door, or you may be passing ours.
What is your return policy?
We strive to make the best quality garments possible but we understand that sometimes a product may not be exactly what you wanted; the size might be a little off, or you might prefer a different colour.
If you would like to be refunded (which we don't think you will be) for your purchase, we can do so, provided the product is returned to us undamaged and with labels attached. The refund must be requested within 14 days of receipt of your purchase.
To request a refund, reach out to us at firstname.lastname@example.org We will then give you instructions on where to send your returned item, and will ask you to provide us with a photograph of your postage receipt.
Are all your clothes hand made?
Yep, we make them in our small studio in Galway in the West of Ireland.
How do I care for and wash my garment / jewellery?
Linen should be washed at 30 degrees celsius. Do not tumbledry or bleach because fabrics will get hurt.
Sterling silver jewellery can be polished with a silver polish cloth. If the silver has been oxidised (blackened) this effect will wear away with time and use. If you want to speed up this process you can polish it with the silver polish cloth. To keep your jewellery black for as long as possible, remove jewellery before washing hands, and never polish.
....in case you were wondering....
The animals featured in some of our photographs are all rescues from various parts of Ireland. The cats are residents of Tilted Headquarters, and can often be spotted photobombing our images in their search for stardom. The horses featured come from sad circumstances, but are now much loved foster pets and well on the road to recovery. If you would like to donate to help them and other horses like them you can do so at My Lovely Horse Rescue